\n\t\t\t\t\t\t\t\tMetrics\t\t\t\t\t\t\t<\/h1>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<\/div>\n![\"NSSC](\"https:\/\/www.nasa.gov\/wp-content\/uploads\/2023\/02\/360-f-190114716-trmwm1nbjrq5bbmjgguui0goblpsa0cu.jpg?w=540\")
<\/figure>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n\n\n\t\t\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/h4>\n\nServices Catalog<\/strong><\/a><\/h2>\nThe catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service.<\/p>\n
Service Level Agreement (SLA)<\/strong><\/a><\/h2>\nThe SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A single SLA is shared by all NASA Centers and signed by the Associate Administrator,\u00a0Chief Financial Officer,\u00a0Chief Information Officer, and the\u00a0Office of Inspector General. The SLA provides for the delivery of specific services from the NSSC to NASA Centers and Headquarters Operations in the areas of:<\/p>\n
\n- Financial Management<\/li>\n
- Procurement<\/li>\n
- Human Resources<\/li>\n
- Information Technology<\/li>\n
- Agency Business Services<\/li>\n<\/ul>\n
Customer Satisfaction Surveys<\/strong><\/h2>\nThe NSSC is fundamentally changing the way NASA does business. In order to maintain customer loyalty and satisfaction, we must not only deliver a higher level of service, but also be customer focused.\u00a0
\nExecutive Summary<\/a>\u00a0of Broad-Based Survey Results for 2016
\nExecutive Summary<\/a>\u00a0of Broad-Based Survey Results for 2013<\/p>\nNSSC Bill (Formerly know as Performance and Utilization Report (PUR)) <\/strong><\/h2>\n*** On-Line Course Management and Training Purchases have been realigned to the OLC &Training Purchases section of the bill in accordance with the realignment of training funds.\u00a0<\/em><\/strong>Center Special Projects have been consolidated into one Special Projects bill with the funding Center identified for each project.***<\/em><\/strong><\/p>\nFY 2023 \u2013 Utilization Reports<\/strong><\/p>\nM<\/a><\/p>\nSeptember 2023<\/a>
August 2023<\/a>
July 2023<\/a>
June 2023<\/a>
May 2023
<\/a>April 2023<\/a>
March 2023
<\/a>February 2023<\/a>
January 2023<\/a>
December 2023<\/a>
November 2023<\/a>
October 2022<\/a><\/p>\nFY 2022\u00a0\u2013 Utilization Reports<\/strong>
\nSeptember 2022<\/a>
\nAugust 2022<\/a>
\nJuly 2022<\/a>
\nJune 2022<\/a>
\nMay 2022<\/a>
\nApril 2022<\/a>
\nMarch 2022<\/a>
\nFebruary 2022<\/a>
\nJanuary 2022<\/a>
\nDecember 2021<\/a>
\nNovember 2021<\/a>
\nOctober 2021<\/a>
\n\u00a0<\/p>\nFY 2021\u00a0\u2013 Utilization Reports<\/strong><\/p>\nSeptember 2021<\/a>
August 2021<\/a>
July 2021<\/a>
June 2021<\/a>
May 2021<\/a>
April 2021<\/a>
March 2021<\/a>
February 2021<\/a>
January 2021<\/a>
December 2020<\/a>
November 2020<\/a>
October 2020<\/a><\/p>\nPowered by WPeMatico<\/a><\/small><\/p>\nGet The Details…<\/a>
\nNASA <\/p>\n","protected":false},"excerpt":{"rendered":"Services Catalog The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service. Service Level Agreement (SLA) The SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A [\u2026] Continue reading
<\/figure>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/h4>\n\nServices Catalog<\/strong><\/a><\/h2>\nThe catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service.<\/p>\n
Service Level Agreement (SLA)<\/strong><\/a><\/h2>\nThe SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A single SLA is shared by all NASA Centers and signed by the Associate Administrator,\u00a0Chief Financial Officer,\u00a0Chief Information Officer, and the\u00a0Office of Inspector General. The SLA provides for the delivery of specific services from the NSSC to NASA Centers and Headquarters Operations in the areas of:<\/p>\n
\n- Financial Management<\/li>\n
- Procurement<\/li>\n
- Human Resources<\/li>\n
- Information Technology<\/li>\n
- Agency Business Services<\/li>\n<\/ul>\n
Customer Satisfaction Surveys<\/strong><\/h2>\nThe NSSC is fundamentally changing the way NASA does business. In order to maintain customer loyalty and satisfaction, we must not only deliver a higher level of service, but also be customer focused.\u00a0
\nExecutive Summary<\/a>\u00a0of Broad-Based Survey Results for 2016
\nExecutive Summary<\/a>\u00a0of Broad-Based Survey Results for 2013<\/p>\nNSSC Bill (Formerly know as Performance and Utilization Report (PUR)) <\/strong><\/h2>\n*** On-Line Course Management and Training Purchases have been realigned to the OLC &Training Purchases section of the bill in accordance with the realignment of training funds.\u00a0<\/em><\/strong>Center Special Projects have been consolidated into one Special Projects bill with the funding Center identified for each project.***<\/em><\/strong><\/p>\nFY 2023 \u2013 Utilization Reports<\/strong><\/p>\nM<\/a><\/p>\nSeptember 2023<\/a>
August 2023<\/a>
July 2023<\/a>
June 2023<\/a>
May 2023
<\/a>April 2023<\/a>
March 2023
<\/a>February 2023<\/a>
January 2023<\/a>
December 2023<\/a>
November 2023<\/a>
October 2022<\/a><\/p>\nFY 2022\u00a0\u2013 Utilization Reports<\/strong>
\nSeptember 2022<\/a>
\nAugust 2022<\/a>
\nJuly 2022<\/a>
\nJune 2022<\/a>
\nMay 2022<\/a>
\nApril 2022<\/a>
\nMarch 2022<\/a>
\nFebruary 2022<\/a>
\nJanuary 2022<\/a>
\nDecember 2021<\/a>
\nNovember 2021<\/a>
\nOctober 2021<\/a>
\n\u00a0<\/p>\nFY 2021\u00a0\u2013 Utilization Reports<\/strong><\/p>\nSeptember 2021<\/a>
August 2021<\/a>
July 2021<\/a>
June 2021<\/a>
May 2021<\/a>
April 2021<\/a>
March 2021<\/a>
February 2021<\/a>
January 2021<\/a>
December 2020<\/a>
November 2020<\/a>
October 2020<\/a><\/p>\nPowered by WPeMatico<\/a><\/small><\/p>\nGet The Details…<\/a>
\nNASA <\/p>\n","protected":false},"excerpt":{"rendered":"Services Catalog The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service. Service Level Agreement (SLA) The SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A [\u2026] Continue reading
The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service.<\/p>\n
Service Level Agreement (SLA)<\/strong><\/a><\/h2>\nThe SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A single SLA is shared by all NASA Centers and signed by the Associate Administrator,\u00a0Chief Financial Officer,\u00a0Chief Information Officer, and the\u00a0Office of Inspector General. The SLA provides for the delivery of specific services from the NSSC to NASA Centers and Headquarters Operations in the areas of:<\/p>\n
\n- Financial Management<\/li>\n
- Procurement<\/li>\n
- Human Resources<\/li>\n
- Information Technology<\/li>\n
- Agency Business Services<\/li>\n<\/ul>\n
Customer Satisfaction Surveys<\/strong><\/h2>\nThe NSSC is fundamentally changing the way NASA does business. In order to maintain customer loyalty and satisfaction, we must not only deliver a higher level of service, but also be customer focused.\u00a0
\nExecutive Summary<\/a>\u00a0of Broad-Based Survey Results for 2016
\nExecutive Summary<\/a>\u00a0of Broad-Based Survey Results for 2013<\/p>\nNSSC Bill (Formerly know as Performance and Utilization Report (PUR)) <\/strong><\/h2>\n*** On-Line Course Management and Training Purchases have been realigned to the OLC &Training Purchases section of the bill in accordance with the realignment of training funds.\u00a0<\/em><\/strong>Center Special Projects have been consolidated into one Special Projects bill with the funding Center identified for each project.***<\/em><\/strong><\/p>\nFY 2023 \u2013 Utilization Reports<\/strong><\/p>\nM<\/a><\/p>\nSeptember 2023<\/a>
August 2023<\/a>
July 2023<\/a>
June 2023<\/a>
May 2023
<\/a>April 2023<\/a>
March 2023
<\/a>February 2023<\/a>
January 2023<\/a>
December 2023<\/a>
November 2023<\/a>
October 2022<\/a><\/p>\nFY 2022\u00a0\u2013 Utilization Reports<\/strong>
\nSeptember 2022<\/a>
\nAugust 2022<\/a>
\nJuly 2022<\/a>
\nJune 2022<\/a>
\nMay 2022<\/a>
\nApril 2022<\/a>
\nMarch 2022<\/a>
\nFebruary 2022<\/a>
\nJanuary 2022<\/a>
\nDecember 2021<\/a>
\nNovember 2021<\/a>
\nOctober 2021<\/a>
\n\u00a0<\/p>\nFY 2021\u00a0\u2013 Utilization Reports<\/strong><\/p>\nSeptember 2021<\/a>
August 2021<\/a>
July 2021<\/a>
June 2021<\/a>
May 2021<\/a>
April 2021<\/a>
March 2021<\/a>
February 2021<\/a>
January 2021<\/a>
December 2020<\/a>
November 2020<\/a>
October 2020<\/a><\/p>\nPowered by WPeMatico<\/a><\/small><\/p>\nGet The Details…<\/a>
\nNASA <\/p>\n","protected":false},"excerpt":{"rendered":"Services Catalog The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service. Service Level Agreement (SLA) The SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A [\u2026] Continue reading
Customer Satisfaction Surveys<\/strong><\/h2>\nThe NSSC is fundamentally changing the way NASA does business. In order to maintain customer loyalty and satisfaction, we must not only deliver a higher level of service, but also be customer focused.\u00a0
\nExecutive Summary<\/a>\u00a0of Broad-Based Survey Results for 2016
\nExecutive Summary<\/a>\u00a0of Broad-Based Survey Results for 2013<\/p>\nNSSC Bill (Formerly know as Performance and Utilization Report (PUR)) <\/strong><\/h2>\n*** On-Line Course Management and Training Purchases have been realigned to the OLC &Training Purchases section of the bill in accordance with the realignment of training funds.\u00a0<\/em><\/strong>Center Special Projects have been consolidated into one Special Projects bill with the funding Center identified for each project.***<\/em><\/strong><\/p>\nFY 2023 \u2013 Utilization Reports<\/strong><\/p>\nM<\/a><\/p>\nSeptember 2023<\/a>
August 2023<\/a>
July 2023<\/a>
June 2023<\/a>
May 2023
<\/a>April 2023<\/a>
March 2023
<\/a>February 2023<\/a>
January 2023<\/a>
December 2023<\/a>
November 2023<\/a>
October 2022<\/a><\/p>\nFY 2022\u00a0\u2013 Utilization Reports<\/strong>
\nSeptember 2022<\/a>
\nAugust 2022<\/a>
\nJuly 2022<\/a>
\nJune 2022<\/a>
\nMay 2022<\/a>
\nApril 2022<\/a>
\nMarch 2022<\/a>
\nFebruary 2022<\/a>
\nJanuary 2022<\/a>
\nDecember 2021<\/a>
\nNovember 2021<\/a>
\nOctober 2021<\/a>
\n\u00a0<\/p>\nFY 2021\u00a0\u2013 Utilization Reports<\/strong><\/p>\nSeptember 2021<\/a>
August 2021<\/a>
July 2021<\/a>
June 2021<\/a>
May 2021<\/a>
April 2021<\/a>
March 2021<\/a>
February 2021<\/a>
January 2021<\/a>
December 2020<\/a>
November 2020<\/a>
October 2020<\/a><\/p>\nPowered by WPeMatico<\/a><\/small><\/p>\nGet The Details…<\/a>
\nNASA <\/p>\n","protected":false},"excerpt":{"rendered":"Services Catalog The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service. Service Level Agreement (SLA) The SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A [\u2026] Continue reading
\nExecutive Summary<\/a>\u00a0of Broad-Based Survey Results for 2016
\nExecutive Summary<\/a>\u00a0of Broad-Based Survey Results for 2013<\/p>\n
NSSC Bill (Formerly know as Performance and Utilization Report (PUR)) <\/strong><\/h2>\n*** On-Line Course Management and Training Purchases have been realigned to the OLC &Training Purchases section of the bill in accordance with the realignment of training funds.\u00a0<\/em><\/strong>Center Special Projects have been consolidated into one Special Projects bill with the funding Center identified for each project.***<\/em><\/strong><\/p>\nFY 2023 \u2013 Utilization Reports<\/strong><\/p>\nM<\/a><\/p>\nSeptember 2023<\/a>
August 2023<\/a>
July 2023<\/a>
June 2023<\/a>
May 2023
<\/a>April 2023<\/a>
March 2023
<\/a>February 2023<\/a>
January 2023<\/a>
December 2023<\/a>
November 2023<\/a>
October 2022<\/a><\/p>\nFY 2022\u00a0\u2013 Utilization Reports<\/strong>
\nSeptember 2022<\/a>
\nAugust 2022<\/a>
\nJuly 2022<\/a>
\nJune 2022<\/a>
\nMay 2022<\/a>
\nApril 2022<\/a>
\nMarch 2022<\/a>
\nFebruary 2022<\/a>
\nJanuary 2022<\/a>
\nDecember 2021<\/a>
\nNovember 2021<\/a>
\nOctober 2021<\/a>
\n\u00a0<\/p>\nFY 2021\u00a0\u2013 Utilization Reports<\/strong><\/p>\nSeptember 2021<\/a>
August 2021<\/a>
July 2021<\/a>
June 2021<\/a>
May 2021<\/a>
April 2021<\/a>
March 2021<\/a>
February 2021<\/a>
January 2021<\/a>
December 2020<\/a>
November 2020<\/a>
October 2020<\/a><\/p>\nPowered by WPeMatico<\/a><\/small><\/p>\nGet The Details…<\/a>
\nNASA <\/p>\n","protected":false},"excerpt":{"rendered":"Services Catalog The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service. Service Level Agreement (SLA) The SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A [\u2026] Continue reading
FY 2023 \u2013 Utilization Reports<\/strong><\/p>\n M<\/a><\/p>\n September 2023<\/a> FY 2022\u00a0\u2013 Utilization Reports<\/strong> FY 2021\u00a0\u2013 Utilization Reports<\/strong><\/p>\n September 2021<\/a> Powered by WPeMatico<\/a><\/small><\/p>\n Get The Details…<\/a> Services Catalog The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service. Service Level Agreement (SLA) The SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A [\u2026] Continue reading
August 2023<\/a>
July 2023<\/a>
June 2023<\/a>
May 2023
<\/a>April 2023<\/a>
March 2023
<\/a>February 2023<\/a>
January 2023<\/a>
December 2023<\/a>
November 2023<\/a>
October 2022<\/a><\/p>\n
\nSeptember 2022<\/a>
\nAugust 2022<\/a>
\nJuly 2022<\/a>
\nJune 2022<\/a>
\nMay 2022<\/a>
\nApril 2022<\/a>
\nMarch 2022<\/a>
\nFebruary 2022<\/a>
\nJanuary 2022<\/a>
\nDecember 2021<\/a>
\nNovember 2021<\/a>
\nOctober 2021<\/a>
\n\u00a0<\/p>\n
August 2021<\/a>
July 2021<\/a>
June 2021<\/a>
May 2021<\/a>
April 2021<\/a>
March 2021<\/a>
February 2021<\/a>
January 2021<\/a>
December 2020<\/a>
November 2020<\/a>
October 2020<\/a><\/p>\n
\nNASA <\/p>\n","protected":false},"excerpt":{"rendered":"